Custom Stone Supply
September 29, 2007 at 6:31 am , by Jenel Looney
My husband and I are going to build a paved patio area behind our house. (My job in this endeavor will be to come home from work and say, “Wow, it looks beautiful, honey! You rule.”) We stopped by Custom Stone Supply yesterday to order the Belgard pavers. There was a $75 delivery fee, which seemed reasonable, so we said okay. After we told them how much we needed, he said he needed to go to their Round Rock location for them. And since our house was on the way back to the Georgetown location, he waived the fee. Cool!
You may be seeing a theme here - I praised ClearChoice IT because they charged a lower rate, and now I’m praising Custom Stone because they waived the delivery fee. It’s not about the money, not really. It’s about the fact that these businesses cared more about doing the right thing for the customer than about the bottom line for that day. Good service means repeat customers, and that is much better for everyone in the long run.
Category Georgetown Real Estate / Tags: /
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by Fred Smith
On January 27, 2011 at 9:00 am
Custom Stone was a great place to shop, but the senior management decided to close the location. Putting employees out of work, and ignoring the customer seems to be what they are all about now.